Terms of Service

1. Agreement to Terms

These Terms of Service govern your use of the solace home website and consultation services. By accessing our website or engaging our services, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our services.

These terms constitute a legally binding agreement between you and solace home. We reserve the right to modify these terms at any time, and continued use of our services following any changes constitutes acceptance of the modified terms.

2. Definitions

"Services" refers to the property consultation services provided by solace home, including Property Exploration, Rental Management, and Investment Strategy consultations.
"User," "You," "Your" refers to any person accessing our website or engaging our consultation services.
"We," "Us," "Our" refers to solace home and its authorized representatives.
"Website" refers to the solace home website and all associated digital properties.
"Content" includes all text, images, information, and materials available through our services.

3. Eligibility and Use

Age Requirements

You must be at least 18 years of age to use our services. By using our website or services, you represent and warrant that you meet this age requirement and have the legal capacity to enter into binding contracts under Singapore law.

Account Responsibility

If you create an account or schedule consultations, you are responsible for:

Maintaining the confidentiality of your account information
Providing accurate and complete information
Notifying us immediately of any unauthorized use
All activities that occur under your account

Acceptable Use

You agree to use our services only for lawful purposes and in accordance with these terms. You must not:

Violate any applicable laws or regulations
Infringe on intellectual property rights
Transmit harmful or malicious code
Attempt unauthorized access to our systems
Engage in fraudulent activities
Harass or harm other users or staff

4. Consultation Services

Service Description

Our consultation services provide information and guidance regarding property considerations in Singapore. These services are advisory in nature and do not constitute legal, financial, or investment advice. We do not guarantee specific outcomes or results from our consultations.

Scheduling and Attendance

When scheduling consultations:

You must provide accurate contact information and availability
Appointments must be scheduled during our business hours
Cancellations or rescheduling must be made at least 24 hours in advance
Late arrivals may result in shortened consultation time
Repeated no-shows may result in service restrictions

Fees and Payment

Consultation fees are:

Published on our website and confirmed during booking
Payable at the time of consultation unless otherwise arranged
Non-refundable once consultation has been conducted
Subject to applicable taxes as required by Singapore law
May be modified with reasonable notice

Confidentiality

Information shared during consultations is treated as confidential and handled according to our Privacy Policy. We maintain professional standards of confidentiality, though we may be required to disclose information if legally obligated to do so.

5. Intellectual Property Rights

Our Content

All content on our website and provided through our services, including text, graphics, logos, images, and software, is the property of solace home or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our written permission.

Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website and services for personal, non-commercial purposes. This license does not include any right to download, copy, or reproduce content except as necessary for normal website viewing.

User-Provided Information

By providing information or materials to us, you grant us a license to use such information for the purposes of delivering services and improving our offerings. You represent that you have all necessary rights to provide this information and that it does not infringe on any third-party rights.

6. Disclaimers and Limitations

No Professional Advice

Our consultation services provide general information and guidance but do not constitute professional legal, financial, tax, or investment advice. You should consult with qualified professionals regarding specific property decisions. We do not guarantee any particular outcome or result from our services.

Services Provided "As Is"

Our services are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied. We do not warrant that our services will be uninterrupted, error-free, or free from harmful components. We do not guarantee the accuracy, completeness, or timeliness of information provided.

Limitation of Liability

To the maximum extent permitted by Singapore law, solace home shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services, even if we have been advised of the possibility of such damages. Our total liability for any claim shall not exceed the amount paid by you for the specific service giving rise to the claim.

7. Dispute Resolution

Informal Resolution

If you have any concerns or disputes regarding our services, please contact us first. We are committed to resolving issues through good-faith discussion and negotiation. Most disputes can be resolved satisfactorily through direct communication.

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law provisions. Any legal action or proceeding arising from these terms shall be brought in the courts of Singapore, and you consent to the jurisdiction of such courts.

Arbitration

If disputes cannot be resolved through informal negotiation, both parties agree to submit to binding arbitration under the Singapore International Arbitration Centre rules. The arbitration shall be conducted in English in Singapore. Each party shall bear its own costs unless otherwise determined by the arbitrator.

8. Termination

We reserve the right to terminate or suspend your access to our services immediately, without prior notice, for any reason, including but not limited to:

Violation of these Terms of Service
Fraudulent or unlawful activity
Failure to pay applicable fees
Behavior that disrupts our operations or harms others
Extended periods of inactivity

Upon termination, your right to use our services ceases immediately. Provisions regarding intellectual property, disclaimers, limitations of liability, and dispute resolution shall survive termination.

9. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Material changes will be communicated through:

Updating the "Last Updated" date at the top of this page
Posting notice on our website
Email notification if you have provided contact information

Your continued use of our services after changes become effective constitutes acceptance of the modified terms. If you do not agree with changes, you should discontinue using our services.

10. General Provisions

Entire Agreement

These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and solace home regarding use of our services.

Severability

If any provision of these terms is found to be invalid or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

No Waiver

Our failure to enforce any right or provision of these terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by our authorized representative.

Assignment

You may not assign or transfer these terms or your rights under these terms without our prior written consent. We may assign these terms at any time, including in connection with merger, acquisition, or sale of assets.

Force Majeure

Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including natural disasters, war, terrorism, strikes, or government actions.