Privacy Policy
Last Updated: October 2025
Our Commitment to Privacy
solace home is committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use our consultation services. We handle your information with care and in accordance with applicable data protection laws in Singapore.
By using our website or services, you agree to the collection and use of information as described in this policy. If you do not agree with these terms, please do not access or use our services.
1. Information We Collect
Personal Information You Provide
When you contact us or schedule consultations, we collect information you voluntarily provide:
- Contact Information: Name, email address, phone number
- Consultation Information: Property interests, financial considerations, questions and concerns
- Communication Records: Messages sent through contact forms, emails, or phone conversations
- Service Usage: Consultation type selected, appointment scheduling details
Information Automatically Collected
When you visit our website, we automatically collect certain information:
- Usage Data: IP address, browser type, pages visited, time spent on pages
- Device Information: Device type, operating system, screen resolution
- Cookies and Tracking: Session data, preference settings (see Cookie Policy)
- Analytics Data: Website traffic patterns, user behavior, referral sources
2. How We Use Your Information
We use collected information for the following purposes:
Service Delivery
- Scheduling and conducting consultation sessions
- Responding to inquiries and providing requested information
- Preparing consultation materials and follow-up documentation
- Maintaining records of our advisory relationship
Communication
- Sending appointment confirmations and reminders
- Providing follow-up information after consultations
- Notifying you about service updates or policy changes
- Responding to your questions and requests
Website Improvement
- Analyzing website usage to improve user experience
- Identifying technical issues and optimizing performance
- Understanding which content is most valuable to visitors
- Developing new features based on user needs
Legal Compliance
- Meeting regulatory and legal obligations
- Maintaining business records as required by law
- Protecting our legal rights and interests
- Preventing fraud and ensuring security
3. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: When you provide explicit consent for specific processing activities
- Contract Performance: To provide consultation services you have requested
- Legitimate Interest: For business operations, service improvement, and communication
- Legal Obligation: To comply with applicable laws and regulations in Singapore
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your data with:
Service Providers
Third-party vendors who assist with:
- Website hosting and maintenance
- Email communication services
- Analytics and performance monitoring
- Payment processing (if applicable)
Legal Requirements
We may disclose information when required by law, regulation, legal process, or government request, or to protect our rights and interests.
Business Transfers
In the event of merger, acquisition, or sale of assets, your information may be transferred to the successor entity.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Secure data encryption during transmission and storage
- Access controls limiting who can view your information
- Regular security assessments and updates
- Staff training on data protection practices
- Incident response procedures for potential breaches
While we strive to protect your data, no security measures are completely impenetrable. We cannot guarantee absolute security but work continuously to maintain appropriate protection levels.
6. Data Retention
We retain your personal information for different periods depending on the purpose:
- Contact Form Submissions: 3 years from last contact
- Consultation Records: 5 years after service completion
- Financial Records: 7 years (legal requirement)
- Marketing Data: Until consent is withdrawn
- Website Analytics: 26 months (anonymized after 14 months)
After retention periods expire, we securely delete or anonymize personal information. Some data may be retained longer if required by law or for legitimate business purposes.
7. Your Privacy Rights
Under Singapore's Personal Data Protection Act (PDPA), you have the following rights:
Right to Access
Request copies of your personal data we hold and information about how it's processed.
Right to Correction
Request correction of inaccurate or incomplete personal information.
Right to Withdraw Consent
Withdraw consent for specific processing activities where consent was the legal basis.
Right to Data Portability
Request transfer of your data to another service provider where technically feasible.
Right to Object
Object to processing based on legitimate interests in certain circumstances.
To exercise these rights, contact us using the information provided below. We will respond to valid requests within 30 days.
8. Children's Privacy
Our services are intended for adults aged 18 and older. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly. If you believe we may have collected information from a child, please contact us immediately.
9. International Data Transfers
Your personal information is primarily stored and processed in Singapore. If we transfer data to countries outside Singapore, we ensure appropriate safeguards are in place through standard contractual clauses or other approved mechanisms. We only work with service providers who maintain adequate data protection standards.
10. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any external sites you visit through links on our website. This Privacy Policy applies only to information collected by solace home.
11. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date and may provide additional notice through email or website notification. We encourage you to review this policy regularly to stay informed about how we protect your information.
12. Contact Us
If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your data, please contact us:
solace home
Email: [email protected]
Phone: +65 6726 4918
Address: 13 Stamford Road, #18-03, Singapore 178905
We aim to respond to privacy inquiries within 3 business days.
13. Complaints
If you believe your privacy rights have been violated or have concerns about our data practices, please contact us first so we can address your concerns. If you remain unsatisfied with our response, you have the right to lodge a complaint with:
Personal Data Protection Commission (PDPC)
10 Pasir Panjang Road, #03-01 Mapletree Business City
Singapore 117438
Website: www.pdpc.gov.sg